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NLU Hero:Supportโs NLU theme needs ticket resolution, and a 700-intent 400-ticket NLU model fits. Is the model unlocked after understanding 300 intents? Does it understands intents (password reset/billing), resolves tickets automatically, and has a 'Ticket Resolution Tool' that tracks 25+ resolution success rate metrics?
Posted : October 7, 2025 3:52 pm